Customer Support Representative

Customer Support – Berlin, Brandenburg
Department Customer Support
Employment Type Full time

Medrio’s SaaS offering is a key component in the pipeline of getting lifesaving drugs to the people who need them. We automate the clinic trial process and offer significant advantages over the competition:  75% lower cost, setup in days rather than months, and much better ease of use. Founded in 2005 and based in San Francisco, CA, we are privately owned, profitable, and are currently experiencing geometric growth in terms of customers, revenue, and employees.

We are looking for an enthusiastic and talented individual to join our support team. This person must be based in Germany and have native-level proficiency in German, with a high level of proficiency in English.  The perfect candidate for this role shares our passion for providing a positive customer experience, and is focused on achieving a high customer satisfaction rating.

The role of the Customer Success Representative is to help maintain and bolster customer satisfaction. This position will enable you to learn best practices in customer service, operations, and to interact with most of our internal teams.   Medrio's strong commitment to customer happiness will provide you with a unique opportunity to become an integral part of Medrio's success. 

Responsibilities include, but are not limited to:

  • Receiving, responding to, tracking and directing customer success calls and e-mails
  • Managing support case details in case tracking system
  • Prioritize incoming cases in a high-volume, fast-paced environment
  • Acting as support for the sales team, including study management and various marketing tasks
  • Various tasks for QA support
  • Other duties as assigned
  •   Willingness to travel


Skills/Areas of Experience:

  • Bachelor's degree or equivalent combination of education and experience.
  • Experience with phone and e-mail support.
  • Excellent communications skills, both written and oral.
  • Experience giving presentations, training, or related activity.
  • Experience with Salesforce, SaaS technology, software support.
  • Language - German and English are a must.

About Medrio:

At Medrio, we are looking for smart, capable, and conscientious people to help us expand our product capabilities and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including:

  • Company travel to the US HQ office (in San Francisco, CA)
  • Great employee benefits
  •  Flexibility
  • Fantastic team and company culture

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We are looking for smart, collaborative, creative, and conscientious people to help us expand our product capabilities and better serve our customers.  


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  • Location
    Berlin, Brandenburg
  • Department
    Customer Support
  • Employment Type
    Full time
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