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Customer Support Representative

Customer Support – San Francisco, California
Department Customer Support
Employment Type Full time

Medrio is looking for an enthusiastic and talented individual with a passion for providing a positive customer experience. Our team is focused on results and maintains a high customer satisfaction rating. The role of the Customer Success Representative is to help maintain and bolster customer happiness.  This entry-level position will enable you to learn best practices in customer service, operations, interact with all teams internal and get in on the ground floor with a growing company. Medrio's strong commitment to customer success will provide you with a unique opportunity to become an integral part of Medrio's continued growth.

Responsibilities include, but are not limited to:

  • Receiving, responding to, tracking and directing customer success calls and e-mails
  • Managing support case details in case tracking system
  • Prioritize incoming cases in a high-volume, fast-paced environment
  • Acting as support for the sales team, including study management and various marketing tasks
  • Various tasks for QA support
  • Other duties as assigned

Skills/Areas of Experience:

  • Bachelor's degree or equivalent combination of education and experience
  • Experience with phone and e-mail support
  • Excellent communications skills, both written and oral
  • Experience giving presentations, training, or related activity
  • Experience with Salesforce, SaaS technology, software support

Medrio’s SaaS offering is a key component in the pipeline of getting lifesaving drugs to people who need them. We automate the clinical trial process and offer significant advantages over the competition, including 75% lower cost and quick, easy setup. Founded in 2005, Medrio is privately owned and growing fast. 

We are looking for smart, capable, and conscientious people to help us expand our product capabilities and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including:

  • An awesome, colorful office with ping pong, video games, and a kitchen full of healthy snacks.
  • A convenient location two blocks from BART in downtown San Francisco.
  • Monthly events that range from baseball to bowling to happy hour.
  • Weekly company-wide, beer friendly Standup.
  • Wellness: Medrio covers the cost of employee premiums for medical, dental, vision, life and LTD insurance, gym membership, and we promote an atmosphere of work/life balance, including flexible work schedules that may include some work from home. 

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

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  • Location
    San Francisco, California
  • Department
    Customer Support
  • Employment Type
    Full time
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