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Associate Technical Writer

Customer Success – San Francisco, California
Department Customer Success
Employment Type Full time

Medrio’s SaaS offering is a key component in the pipeline of getting lifesaving drugs to people who need them. We automate the clinical trial process and offer significant advantages over the competition, including 75% lower cost and quick, easy setup. Founded in 2005, Medrio is privately owned and currently experiencing geometric growth in terms of customers, revenue, and employees.  We are looking for an experienced Business Analyst Reporting and API who will help us continue to deliver world-class software.

We are looking for an extraordinary technical writer to join our team. This role requires a deep understanding of our line of products, services, and customers. As our technical writer, you will be the voice that brings guidance and confidence to our customers and users, enabling them to be successful through user manuals, online help, articles, videos, and tutorials; for our internal teams, you will be the bridge to surface the most important information to help keep our customers happy while improving our product and services.

Ideal candidates have experience in healthcare and previous technical roles, plus the flexibility needed for a quick-pace startup environment.

Responsibilities include, but are not limited to:

  • Deliver top-notch documentation and video guides for our full-line of world class SaaS-based products, both for internal and external facing audiences.

  • Responsible for the creation of PDF, online, and video documentation for our Electronic Data Capture (EDC) and mobile, tablet-based (Android and iPad) eSource product lines.

  • Write and distribute the release and patch notes for multiple products.

  • Write and update user guides, manuals, and product specifications for our full-line of products and services.

  • Write Developer and API guides.

  • Document bug reports for developers on new deployments and migrations.

Skills/Areas of Experience:

  • Bachelor's degree or equivalent work experience.

  • 2+ years of experience writing documentation for a business audience.        

  • Extremely solid aptitude for understanding how to use business-to-business applications.

  • Basic understanding of how to create video tutorials.

  • Quick study in learning new industries and new technologies.

  • Able to write concisely and clearly for both internal and external audiences, both technical and non-technical.

About Medrio:

At Medrio, we hire smart, capable, and conscientious people to help us expand our product capabilities and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including

  • An awesome, colorful office with ping pong, video games, and a kitchen full of healthy snacks.
  • Two convenient Bay Area locations close to BART in downtown San Francisco and Pleasanton.
  • Unlimited vacation + generous sick time.
  • Employee events that range from baseball to bowling to happy hour.
  • Weekly company-wide, beer friendly standup.
  • Wellness: Medrio covers the cost of employee premiums for medical, dental, vision, life and LTD insurance, gym membership, and we promote an atmosphere of work/life balance, including flexible work schedules that may include some work from home time. 

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

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  • Location
    San Francisco, California
  • Department
    Customer Success
  • Employment Type
    Full time
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