Medrio is looking for an enthusiastic and talented individual with a passion for providing a positive customer experience. Our team is focused on results and maintains a high customer satisfaction rating. The role of the Customer Support Representative is to help maintain and bolster customer happiness. This entry-level position will enable you to learn best practices in customer service, operations, gain expert-level product and industry knowledge, interact with all internal teams and get in on the ground floor with a growing company. Medrio's strong commitment to customer success will provide you with a unique opportunity to become an integral part of Medrio's continued growth.
Responsibilities include, but are not limited to:
Key Metrics for a Customer Support Representative (Measured Quarterly):
First 30/60/90 Days
· First month is on-boarding, and beginning to take administrative-level tickets to learn workflows and systems
· Second month we are working in more difficult tickets and answering the phone
· At the end of 60 days, on-boarding is complete, and are being evaluated against Key Metrics
· By the end of 90 days, CSR is considered fully ramped and beginning to take on other duties as assigned.
Skills/Areas of Experience:
Medrio’s SaaS offering is a key component in the pipeline of getting lifesaving drugs to people who need them. We automate the clinical trial process and offer significant advantages over the competition, including 75% lower cost and quick, easy setup. Founded in 2005, Medrio is privately owned and growing fast.
We are looking for smart, capable, and conscientious people to help us expand our product capabilities and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including:
The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!